Who is Novuna Vehicle Solutions?

A trading name of Mitsubishi HC Capital UK PLC, which is the name on the agreement and on ombudsman decisions.

Does passing an MOT stop Novuna charging for tyres?

No. In one decision the car passed an MOT after return and the tyre charges for cuts still stood, because the return standard is a different test.

How do I dispute Novuna Vehicle Solutions end of lease charges?

Novuna bills price each panel and wheel separately, at around £60 to £80 a line in the decisions we have read, so every line is worth checking against its photograph. In one decision a £65 wheel charge was removed because the scuff was inside the limit. In another, every charge stood.

Last reviewed 13 November 2026. Every figure links to its source.

How Novuna Vehicle Solutions handles returns

Novuna links its end of contract process to the BVRLA fair wear and tear standard, and its agreements require the car to be kept in a good state of repair.

The name on your paperwork. The agreement is with Mitsubishi HC Capital UK PLC. Novuna Vehicle Solutions is a trading name, and Mitsubishi HC Capital UK PLC is the name that appears on ombudsman decisions.¹

At a glance

Charges seen in decisions	£60 for a dented or scratched panel, £65 a wheel, £80 for a scratched bumper²¹
Tyres	Two tyre charges were cut from £157.23 to £108.99 each at the complaint stage¹
Reductions	A £150 reduction on one panel was given before the ombudsman was involved¹

What to check on your Novuna Vehicle Solutions bill

Wheel charges where the scuff is on the rim only, with no corrosion. One was removed as within the guidance.²
How any tyre charge was priced, and whether it reflects a like-for-like tyre.¹
The signature on the collection report. One customer found a signature on a report he had refused to sign.¹

What the ombudsman has decided about Novuna Vehicle Solutions

£407.98 for two cut tyres, four alloy wheels and a scratched bumper

Not upheld

Mitsubishi HC Capital UK PLC, trading as Novuna Vehicle Solutions. Car hire agreement. The customer had until 5 March 2026 to accept the decision.

Full summary Decision DRN-6074117 (PDF)

£305 across five lines at £60 or £65 each

Upheld

Mitsubishi HC Capital UK PLC, trading as Novuna Vehicle Solutions. Car hire agreement, 36 months. The customer had until 8 December 2022 to accept the decision.

Full summary Decision DRN-3728815 (PDF)

For the full process and the deadlines, see how to dispute a bill, step by step.

Handback Check is independent and is not connected with Mitsubishi HC Capital UK PLC.

Quick answers

Who is Novuna Vehicle Solutions?: A trading name of Mitsubishi HC Capital UK PLC, which is the name on the agreement and on ombudsman decisions.
Does passing an MOT stop Novuna charging for tyres?: No. In one decision the car passed an MOT after return and the tyre charges for cuts still stood, because the return standard is a different test.