How do I dispute Leasys end of lease charges?
A Leasys bill lists every panel separately, and in one decision the ombudsman went through 23 lines one at a time. Check each line against its photograph, and check your service record: Leasys charged £200 for each of three missed services. The one charge removed was a £65 wheel line the photo did not show.
Last reviewed . Every figure links to its source.
How Leasys handles returns
Leasys assesses returned vehicles against the BVRLA standard. Because each panel, wheel and item is its own line, a single return can carry twenty or more charges.
The name on your paperwork. The agreement is with Leasys UK Ltd.
At a glance
| Charges seen in decisions | £41 for a scuffed arch trim, £48 for a dent, £65 for a wheel or a scratched panel, up to £168 for a door1 |
|---|---|
| Service history | £200 for each missed service1 |
| Glass | £367.96 for a scratched rear screen1 |
What to check on your Leasys bill
- The service record. Send invoices or the manufacturer's digital record for any service Leasys says was missed.1
- Every wheel line. The removed charge was for spoke damage the photograph did not show.1
- Any goodwill offer made during the complaint. The ombudsman held Leasys to a £281 reduction it had offered.1
What the ombudsman has decided about Leasys
23 charges, including £600 for three missed services and £367.96 for a scratched rear screen
Partly upheldLeasys UK Ltd. Car hire agreement, 2019 to 2024. The customer had until 8 September 2025 to accept the decision.
For the full process and the deadlines, see how to dispute a bill, step by step.
Handback Check is independent and is not connected with Leasys UK Ltd.
Quick answers
- How much does Leasys charge for missed services?
- £200 for each missed service in the ombudsman decision we have read, with three charged.
- Does Leasys charge for each panel separately?
- Yes. The bill in the decision we have read listed each panel, wheel and item on its own line, from £41 for a scuffed arch trim to £168 for a door.