# How do I dispute Stellantis Financial Services end of lease charges?

Two things stand out in the Stellantis Financial Services decisions we have read. A £600 charge for missed services was dropped once the customer showed the services had been done. And a customer's own wheel repair was charged again at £195 because it came with no transferable warranty.

Last reviewed 13 November 2026. Published by Handback Check (https://damagereclaim.co.uk), an independent UK service that checks lease return bills. Canonical page: https://damagereclaim.co.uk/leasing-companies/stellantis-financial-services/

## How Stellantis Financial Services handles returns

Its agreements make damage beyond the BVRLA guidance chargeable. In one decision the inspection photographs used a ruler and a reflector board, which leaves less room to argue about size.

**The name on your paperwork.** The agreement is with Stellantis Financial Services UK Limited. It trades as PSA Finance UK, and an older decision names PSA Finance UK Limited. [1] [2]

## At a glance

| Point | Detail |
| --- | --- |
| Service history | Three missed services were charged at £200 each, then removed [2] |
| Glass | £315.18 for a windscreen [2] |
| Goodwill | A 25% reduction was offered in one case. The ombudsman did not order it but said the customer could ask whether it was still open [1] |

## What to check on your Stellantis Financial Services bill

- Service charges, against your invoices and the car's digital service record. [2]
- Any repair you paid for before return. Without a transferable warranty it can be charged again. [1]
- Whether a goodwill offer made during the complaint is still available. [1]

## What the ombudsman has decided about Stellantis Financial Services

- **Not upheld** (DRN-5679986; the customer had until 6 August 2025 to accept it). £195 for alloy wheels the customer had already paid to have repaired. Full summary: https://damagereclaim.co.uk/ombudsman-decisions/#DRN-5679986
- **Partly upheld** (DRN-3501206; the customer had until 25 June 2022 to accept it). Damage charges plus £600 for three missed services. Full summary: https://damagereclaim.co.uk/ombudsman-decisions/#DRN-3501206

For the full process and the deadlines, see [how to dispute a bill, step by step](https://damagereclaim.co.uk/guides/how-to-dispute-end-of-lease-charges/).

Handback Check is independent and is not connected with Stellantis Financial Services UK Limited.

## Quick answers

**Is PSA Finance the same as Stellantis Financial Services?** Older agreements name PSA Finance UK Limited. More recent decisions name Stellantis Financial Services UK Limited, trading as PSA Finance UK. Complain to the company named on your agreement.

**Does an email saying the case is closed cancel the charges?** Not by itself. In one decision the ombudsman said a "case closed" email did not amount to an agreement to waive the charges.

## Sources

1. [Financial Ombudsman Service, decision DRN-5679986 (PSA Finance UK)](https://www.financial-ombudsman.org.uk/decision/DRN-5679986.pdf)
2. [Financial Ombudsman Service, decision DRN-3501206 (PSA Finance)](https://www.financial-ombudsman.org.uk/decision/DRN-3501206.pdf)