# How do I dispute Lex Autolease end of lease charges?

Lex Autolease inspects the vehicle at its own centre after collection and says it sends any damage invoice within 28 days. Compare the invoice with the damage guide Lex publishes and ask for the photograph behind each line. In one case a £1,151 Lex bill came down to £494 once the evidence was challenged.

Last reviewed 13 November 2026. Published by Handback Check (https://damagereclaim.co.uk), an independent UK service that checks lease return bills. Canonical page: https://damagereclaim.co.uk/leasing-companies/lex-autolease/

## How Lex Autolease handles returns

Lex Autolease assesses every returned vehicle against the BVRLA fair wear and tear standard. The detailed assessment happens after the driver has taken the vehicle away, so what is noted on the doorstep is not the final word.

**The name on your paperwork.** The agreement is with Lex Autolease Ltd. It has also traded as Volvo Car Leasing. [1]

## At a glance

| Point | Detail |
| --- | --- |
| When the bill arrives | Within 28 days of return, according to Lex [2] |
| Where it is inspected | At a Lex centre, by its own assessors, after collection [2] |
| Published charges | A damage guide with example charges for cars and vans, and an online damage calculator [3] |
| Bills cut when challenged | A £1,151 bill was reduced by £532 at the complaint stage, and the ombudsman took off a further £125 for a bumper that was within the standard [4] |

## What to check on your Lex Autolease bill

- Whether each line matches the price in Lex's damage guide. [3]
- The invoice date. Lex says it bills within 28 days of return, so ask about anything later. [2]
- The difference between the driver's collection sheet and the invoice. Lex says marks noted at collection are not necessarily what you are charged for. [2]
- Your own photographs from collection day. They are the only record of the vehicle as it left you.

## What the ombudsman has decided about Lex Autolease

- **Not upheld** (DRN-5995588; the customer had until 14 January 2026 to accept it). A torn floor covering in the driver's footwell. Full summary: https://damagereclaim.co.uk/ombudsman-decisions/#DRN-5995588

For the full process and the deadlines, see [how to dispute a bill, step by step](https://damagereclaim.co.uk/guides/how-to-dispute-end-of-lease-charges/).

Handback Check is independent and is not connected with Lex Autolease Ltd.

## Quick answers

**Does Lex Autolease publish its damage charges?** Yes. Lex publishes a damage guide with example charges for cars and vans, and an online damage calculator.

**How long does Lex Autolease take to send a damage bill?** Lex says it sends a damage invoice within 28 days of the vehicle's return.

## Sources

1. [Financial Ombudsman Service, decision DRN-6002865](https://www.financial-ombudsman.org.uk/decision/DRN-6002865.pdf)
2. [Lex Autolease, Help with your invoices](https://www.lexautolease.co.uk/help-and-support/help-with-your-invoices.html)
3. [Lex Autolease, Damage charges when returning your vehicle](https://www.lexautolease.co.uk/contact-us/damage.html)
4. [Financial Ombudsman Service, decision DRN-3499961](https://www.financial-ombudsman.org.uk/decision/DRN-3499961.pdf)
5. [Financial Ombudsman Service, decision DRN-5995588 (Lex Autolease)](https://www.financial-ombudsman.org.uk/decision/DRN-5995588.pdf)