# How do I dispute Leasys end of lease charges?

A Leasys bill lists every panel separately, and in one decision the ombudsman went through 23 lines one at a time. Check each line against its photograph, and check your service record: Leasys charged £200 for each of three missed services. The one charge removed was a £65 wheel line the photo did not show.

Last reviewed 13 November 2026. Published by Handback Check (https://damagereclaim.co.uk), an independent UK service that checks lease return bills. Canonical page: https://damagereclaim.co.uk/leasing-companies/leasys/

## How Leasys handles returns

Leasys assesses returned vehicles against the BVRLA standard. Because each panel, wheel and item is its own line, a single return can carry twenty or more charges.

**The name on your paperwork.** The agreement is with Leasys UK Ltd.

## At a glance

| Point | Detail |
| --- | --- |
| Charges seen in decisions | £41 for a scuffed arch trim, £48 for a dent, £65 for a wheel or a scratched panel, up to £168 for a door [1] |
| Service history | £200 for each missed service [1] |
| Glass | £367.96 for a scratched rear screen [1] |

## What to check on your Leasys bill

- The service record. Send invoices or the manufacturer's digital record for any service Leasys says was missed. [1]
- Every wheel line. The removed charge was for spoke damage the photograph did not show. [1]
- Any goodwill offer made during the complaint. The ombudsman held Leasys to a £281 reduction it had offered. [1]

## What the ombudsman has decided about Leasys

- **Partly upheld** (DRN-5495134; the customer had until 8 September 2025 to accept it). 23 charges, including £600 for three missed services and £367.96 for a scratched rear screen. Full summary: https://damagereclaim.co.uk/ombudsman-decisions/#DRN-5495134

For the full process and the deadlines, see [how to dispute a bill, step by step](https://damagereclaim.co.uk/guides/how-to-dispute-end-of-lease-charges/).

Handback Check is independent and is not connected with Leasys UK Ltd.

## Quick answers

**How much does Leasys charge for missed services?** £200 for each missed service in the ombudsman decision we have read, with three charged.

**Does Leasys charge for each panel separately?** Yes. The bill in the decision we have read listed each panel, wheel and item on its own line, from £41 for a scuffed arch trim to £168 for a door.

## Sources

1. [Financial Ombudsman Service, decision DRN-5495134 (Leasys)](https://www.financial-ombudsman.org.uk/decision/DRN-5495134.pdf)