# How do I dispute Ayvens end of lease charges?

An Ayvens bill comes from LeasePlan UK Limited or ALD Automotive Limited, and Ayvens publishes a pricing matrix for damage. Check each line against the matrix and ask for the photograph behind it. In the decisions we have read, £660 of charges fell because the photos did not show the damage, and a late return charge was waived because it did not match the contract.

Last reviewed 13 November 2026. Published by Handback Check (https://damagereclaim.co.uk), an independent UK service that checks lease return bills. Canonical page: https://damagereclaim.co.uk/leasing-companies/ayvens/

## How Ayvens handles returns

Ayvens is the brand formed from ALD Automotive and LeasePlan. Its agreements refer to the BVRLA standard, and it publishes fair wear and tear guides for cars and vans.

**The name on your paperwork.** The agreement is with LeasePlan UK Limited or ALD Automotive Limited. LeasePlan UK Limited trades as Ayvens. ALD Automotive Limited has traded as Kia Contract Hire and Ford Lease. [1] [2]

## At a glance

| Point | Detail |
| --- | --- |
| Published charges | A pricing matrix for damage outside the standard [3] |
| Charges seen in decisions | £80 a wheel, £105 for a tyre and £45 to £135 for a scratch on a LeasePlan bill. £100 and £233.69 for wheels and £175 for a spare key on an ALD bill [4] [5] |
| Late return | A £43.75 extended rental charge was waived because it did not match the contract dates [6] |

## What to check on your Ayvens bill

- Which company billed you. LeasePlan and ALD are separate companies with separate agreements.
- Any extended rental or late return charge, against the end date in your agreement. [6]
- Door shuts, pillars and other areas that are hard to photograph. Four such charges were removed for unclear photos. [7]
- Scratch lines. One bill priced a scratch at £45 if it had not gone through the top coat and £135 if it had. [4]

## What the ombudsman has decided about Ayvens

- **Upheld** (DRN-6223826; the customer had until 14 April 2026 to accept it). An invoice that included £660 for door-shut damage on three doors and a pillar scratch. Full summary: https://damagereclaim.co.uk/ombudsman-decisions/#DRN-6223826
- **Partly upheld** (DRN-5975214; the customer had until 23 December 2025 to accept it). £220 for two dents, plus £43.75 extended rental. Full summary: https://damagereclaim.co.uk/ombudsman-decisions/#DRN-5975214
- **Not upheld** (DRN-5588300; the customer had until 21 August 2025 to accept it). £705, cut by the firm to £615 after it removed two charges with unclear photos. Full summary: https://damagereclaim.co.uk/ombudsman-decisions/#DRN-5588300
- **Not upheld** (DRN-5231884; the customer had until 17 March 2025 to accept it). £1,213.69, reduced by the firm to £1,090.78. Full summary: https://damagereclaim.co.uk/ombudsman-decisions/#DRN-5231884

For the full process and the deadlines, see [how to dispute a bill, step by step](https://damagereclaim.co.uk/guides/how-to-dispute-end-of-lease-charges/).

Handback Check is independent and is not connected with LeasePlan UK Limited or ALD Automotive Limited.

## Quick answers

**Is Ayvens the same as LeasePlan and ALD Automotive?** Ayvens is the brand formed from the two. Your agreement will still name LeasePlan UK Limited or ALD Automotive Limited, and that is the company to complain to.

**Does Ayvens publish its damage charges?** Yes. Ayvens publishes fair wear and tear guides for cars and vans and a pricing matrix for damage outside them.

## Sources

1. [Financial Ombudsman Service, decision DRN-5588283](https://www.financial-ombudsman.org.uk/decision/DRN-5588283.pdf)
2. [Financial Ombudsman Service, decision DRN-5996830](https://www.financial-ombudsman.org.uk/decision/DRN-5996830.pdf)
3. [Ayvens, Return your vehicle](https://www.ayvens.com/en-gb/support-and-insights/end-of-contract/return-your-vehicle/)
4. [Financial Ombudsman Service, decision DRN-5588300 (LeasePlan)](https://www.financial-ombudsman.org.uk/decision/DRN-5588300.pdf)
5. [Financial Ombudsman Service, decision DRN-5231884 (ALD Automotive)](https://www.financial-ombudsman.org.uk/decision/DRN-5231884.pdf)
6. [Financial Ombudsman Service, decision DRN-5975214 (LeasePlan)](https://www.financial-ombudsman.org.uk/decision/DRN-5975214.pdf)
7. [Financial Ombudsman Service, decision DRN-6223826 (ALD Automotive)](https://www.financial-ombudsman.org.uk/decision/DRN-6223826.pdf)